Digital Education Accessibility Intern (2025)

Em Haydon
Wednesday 25 March 2026
Laptop screen showing the homepage of a short course template, with hands hovering above the keyboard

In Summer 2025, a student intern – Sonja Collaku – joined the Digital Education team to work on a Digital Accessibility project related to our online short courses. The aim of the project was update 10 of our short courses onto a new template, improving the accessibility and usability of the courses, as well as highlighting common accessibility-related issues and providing tools and recommendations for the team’s work.

Internship context

The Digital Education team have been supporting the design and development of St Andrews Online short courses since 2023. In 2024/25, we re-developed the short course content template used to provide consistency across the all courses, with a particular emphasis on user experience, consistency, and accessibility. This template became the standard for newly developed short courses, but left us with a number of short courses on an older template. Recruiting an intern allowed us to bring these older courses onto the same template as our latest courses, as well as reviewing course specific activities with an accessibility lens.

Sonja Collaku is a graduate entry medical student, and was in her second year during the internship. She brought with her to the internship experience of working with online educational content and a passion for developing digital accessibility knowledge.

The internship project

Over the course of the project, Sonja:

  • Became familiar with the Canvas VLE and our templates
  • Developed a checklist used to update the older courses
  • Collated accessibility best practice guidance from the field
  • Developed a Canvas-aligned Accessibility Checklist used to review the courses
  • Updated all 10 courses, ready for their next launch
  • Produced a final report for the Digital Education team

The Accessibility Checklist was created as a tool for reviewing our Canvas Short Courses, and so needed to be not only technically compliant but genuinely helpful for creating inclusive and easy-to-navigate learning experiences for all. To ensure the checklist was robust and evidence-based, research on accessibility standards and common barriers was conducted, and then reviewed for applicability to the Canvas VLE.

Research Summary

Six sources were used to create the Accessibility Checklist:

  • The WEBAIM Million study (2025) audited one million homepages for accessibility errors;
  • Oudat & Othman (2024) focused on the use of the Canvas VLE in Higher Education, and provided recommendations specific for this project context;
  • The University’s Digital Accessibility Advisor provided valuable additional guidance and University specific recommendations;
  • Mayer’s Cognitive Theory of Multimedia Learning (2020), as recommended by the Digital Accessibility Advisor;
  • Miller’s Desgining Accessible Learning Content (2021) provided both accessibility and usability recommendations, as recommended by the Digital Accessibility Advisor;
  • Canvas Course Evaluation Checklist (2023) was used to cross-reference the checklist to ensure alignment with the VLE’s own recommended evaluation criteria.

Accessibility Checklist

Layout and structure

  • Use built-in heading styles (Title, Heading 2, Heading 3, etc.) to structure content.
  • Ensure headings and labels are descriptive and reflect the content or function of each section.
  • Maintain a logical linear order throughout the page.
  • Place related text and visuals close together.
  • Use properly formatted lists to support screen reader navigation.
  • Provide feedback and place it next to the relevant question or answer (e.g., in a quiz).
  • Break up long content or videos into smaller, manageable sections.

Visual design and readability

  • Ensure colour contrast meets the following minimum standards: 
  • Do not rely on colour alone to communicate information. 
  • Use accessible sans-serif fonts (e.g., Arial, Lato, Verdana, Tahoma, Trebuchet) (minimum size 12 pt). 
  • Avoid using all capital letters, especially in titles and sentences (e.g., use “Welcome to the course” not “WELCOME TO THE COURSE”). 
  • Avoid underlining or italics for emphasis; use bold text instead. 

Images, video and non-text content

  • Add concise alt text (max 140 characters) to all images that convey meaning.
    • Tag purely decorative images correctly so they are skipped by screen readers.
  • For complex visuals (e.g., graphs or charts), include both a brief alt text and a longer description or a table with the data shown.
  • Ensure tables have:
    • No merged or split cells
    • Clearly defined header rows
    • Logical reading order
    • Appropriate tags for screen readers (use bookmarks and alt text)
  • Form fields and buttons must have clear, descriptive labels that explain their function or the required input (avoid vague text like “Click here” or using placeholder text as the only guide).
  • Include transcripts, closed captions, and audio descriptions for all audio/video content. Ensure all text is free of spelling errors.
  • Use alt text or clear announcements to inform users before audio or video starts playing.
  • Avoid imposing time limits on activities unless absolutely necessary.

Language and text content

  • Provide clear error messages, suggestions, and preventive instructions when users input data. 
  • Write instructions and quiz questions in plain, clear language. Avoid trick questions or confusing phrasing like double negatives. 
  • Hyperlinks should be underlined, clearly distinguishable by colour, and use descriptive text. (e.g., use Wikipedia, not Wikipedia: Click here or https://www.wikipedia.org/)  
  • Use inclusive interaction instructions: replace terms like “Click,” “Tap,” or “Hit” with “Select.” 

Files and downloads

  • Offer content in multiple formats, such as both Word and PDF. 
  • Include a brief description for each file, stating its purpose and why a user might access it. 

Final Technical Checks 

  • Run the Canvas accessibility checker before publishing any page. 
  • Change your display to greyscale to ensure all content remains understandable without relying on colour alone. 
  • Test navigation using keyboard only. 
  • Ensure all interactive elements are accessible via keyboard. 
  • Ensure keyboard focus is clearly visible. 
  • Check for ‘keyboard traps’ where navigation becomes stuck. 
  • Try a screen reader simulation and check that: 
    • it can interpret structures such as headings, lists, tables, input fields and page regions. 
    • it follows a logical linear reading order which makes sense. 
    • assistive technology users can recognise links and can predict where the links will take them. 
  • Use the W3C Markup Validation Service to check the underlying HTML for errors or structural issues that may affect accessibility or compatibility. 
  • Proofread for grammar and spelling throughout. 

Sonja identified common accessibility-related issues within course content. These included inaccessible table formatting, lack of alternative text and descriptions for complex images, files available only in specialised formats (e.g. .ipynb), and content-heavy assessment instructions which were difficult to navigate. There were also Canvas-specific features such as some of the interactive quiz elements, and field details, which were unclear in terms of their accessibility.

From these common issues and accessibility research, Sonja identified a number of recommendations for the team to improve accessibility of all our courses through advising academics and other course collaborators. Below is a select list of these recommendations:

  1. Avoid PDFs as the sole link for recommended readings.
    Instead, they should link directly to the open-access webpage. This approach enhances accessibility, as PDFs can present challenges for users of assistive technologies.
  2. Use block quotes instead of italics for direct quotations.
    Do not rely on italics to indicate direct quotes, as they can be difficult for learners with visual impairments to read. Instead, use the <blockquote> HTML element where available to clearly separate quoted content. This improves readability and ensures a consistent, accessible presentation across courses.
  3. Use <details> tags instead of buttons for expandable content.
    Do not use buttons to hide/reveal extra information. Buttons like this are often inaccessible or poorly labelled in Canvas. Use the <details> HTML element instead; it is more accessible and consistently interpreted by screen readers.
  4. Replace complex or decorative tables with accessible alternatives.
    Tables used just for layout or visual formatting often cause accessibility problems, especially when they use merged cells or lack proper headings – avoid this. Instead, reformat the information as plain text is possible. If a visual structure is needed, use a design element (e.g. boxes and arrows) that does not break accessibility rules. Only use data tables when they are genuinely needed and built correctly.

The impact of the internship

Impact on the team

Sonja identified some really practical tips and tools that the team continues to use – especially using Microsoft Edge immersive reader as a quick proxy for a screen reader to test out digital learning features.

Her work also highlighted where accessibility and discipline specific pedagogy aren’t always harmonious – this was especially notable with computer science courses which rely on specialist file types and programmes.

Having an increased awareness of accessibility standards and common pitfalls has had a positive impact on our team’s work – when we’re exploring new tools for use in online learning, accessibility is now a core part of our tool evaluation.

Sonja’s experience and reflections

How would you describe your skills development from this internship?

One of the main reasons I applied for this internship was to strengthen my understanding of digital accessibility and gain practical experience working with web content and accessibility standards. I definitely achieved that. I had the chance to develop both technical and soft skills, from coding basics and accessibility evaluation, to reviewing and updating course content. I also got experience presenting my work and writing up a final report, which helped consolidate my learning.

How would you describe your internship experience to others?

This internship has been a very positive and rewarding experience. I had the opportunity to work with a welcoming and supportive team, and my line manager was incredibly encouraging throughout. I learned a lot, both technically and personally, and the flexibility of the internship made a huge difference for me. It allowed me to balance my studies, exams, and time with family while still engaging fully with the project.

Any tips for future interns?

It’s normal to feel overwhelmed at the beginning, but the environment is genuinely supportive. One of the most helpful things for me was having clear goals and a structure from the start, so lean into that, ask questions, and don’t be afraid to shape the project in a way that benefits your own growth. Make the most of the opportunity – it’s a great one!

The Digital Education team are excited to be hosting two further internships in the Spring of 2026.

Instructure. (2023). Canvas course evaluation checklist. Canvas Community.

Mayer, R.E. (2020) Multimedia Learning. 3rd ed. Cambridge: Cambridge University Press.

Miller, S. (2021) Designing Accessible Learning Content: A Practical Guide to Applying Best-Practice Accessibility Standards to L&D Resources. London: Kogan Page.

Oudat, Q. and Othman, M. (2022) ‘Embracing digital learning: Benefits and challenges of using Canvas in education’, Education and Information Technologies. http://dx.doi.org/10.5430/jnep.v14n10p39

WebAIM (2025) The WebAIM Million: 2025 Report. WebAIM. https://webaim.org/projects/million/

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